Privacy Policy
The short version
We collect only what we need to respond to you and to start your child's intake. We do not sell your information, and nothing you type into our forms is shared for advertising. We use the Meta Pixel to measure our Facebook and Instagram ads (see below). Health-related details you share with our clinical team are handled under the stricter rules that apply to healthcare providers, separately from this website policy.
Information we collect on this site
- Intake form submissions. When you submit our intake form, we collect what you enter: your name and contact details, your child's age, ZIP code, insurance or EIDBI status, and anything you write about your concerns. We use it to respond to you, verify coverage, and begin intake. Partial submissions may also be saved so our team can follow up if you were interrupted before finishing.
- Direct contact. If you call, text, or email us, we keep the correspondence so we can help you across conversations.
- Technical logs. Our hosting infrastructure may capture standard server logs (pages requested, timestamps, approximate region, device type) for security and uptime purposes. These logs are not used to identify you personally and are not retained longer than needed for operations.
- Advertising measurement (Meta Pixel). We use the Meta Pixel, a tool from Meta (Facebook and Instagram), to see how well our ads work. When you visit a page, your browser sends Meta the page address, your IP address, browser details, and a Meta cookie. When you finish the intake form, it also sends a signal that “a form was submitted”. We do not send Meta your name, contact details, your child's information, or anything else you type into our forms, and we have configured the pixel not to collect form fields or button text. Meta handles this data under its own privacy policy.
How we use it
- To respond to your inquiry and guide you through intake.
- To verify insurance and EIDBI eligibility, with your knowledge.
- To operate, secure, and improve this website.
- To meet legal and regulatory obligations that apply to healthcare providers.
We do not sell personal information. We share information only with service providers who help us operate (such as secure form processing), with Meta for the advertising measurement described above, and where the law requires it. Nothing you enter in our forms is shared with Meta or any other advertising platform.
Health information
Once your child becomes a client, clinical and health information is governed by healthcare privacy law and our clinical policies, which are stricter than this website policy. You will receive those privacy practices as part of intake.
Please do not enter protected health information (PHI) — such as diagnoses, treatment details, or medical records — into the forms on this website. These forms are for starting the conversation, and our systems are not intended to store detailed health records. Our team will arrange a secure, HIPAA-appropriate way to share any documentation after first contact.
Your choices
- You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where the law allows.
- You can contact us by phone or email instead of using the form at any time.
- You can disable cookies in your browser; the informational pages of this site work without them.
- If your browser or extension sends a Global Privacy Control signal, we do not load the Meta Pixel. You can also manage how Meta uses your activity for ads in your Meta ad preferences.
Children's privacy
This website is intended for parents, caregivers, and professionals, not for children. We do not knowingly collect information from children through this site. Information about your child that you share during intake is collected from you, the parent or legal guardian, for the purpose of providing care.
Changes and contact
If this policy changes, we will update this page and the date at the top. Questions about privacy, or a request about your information, can go to info@neurolinkacademy.com or 612-464-4132. You can also reach us through the contact page.
Neurolink Academy · 7100 Northland Cir N Suite 201, Brooklyn Park, MN 55428